This Refund Policy applies to the services provided through https://aicheckerturnitin.com/ ("Turn Checker," "Website," "Service," "we," "us," or "our"), operated by IROAMLY LIMITED. This policy explains when refunds may be granted, situations where refunds are unavailable, and how users can submit refund requests related to our AI detection services.
1. Refund Eligibility
Refund requests may be considered in the following circumstances:
Report Processing Failure
If our system is unable to generate a report and the credits used for the failed attempt have already been returned to your account, but subsequent attempts still fail to produce a report, you may be eligible for a refund.
Duplicate Charges
If you were charged more than once for the same transaction due to a billing error or accidental duplicate payment, you may request a refund for the duplicate charge(s).
Unintended Subscription Renewal
If your subscription automatically renewed because cancellation was not completed before the renewal date, we may review and approve a refund for the most recent renewal payment only.
2. Non-Refundable Situations
Refund requests will generally not be approved under the following circumstances:
Annual Plans Used Beyond Three Days
If an annual subscription has been active for more than three (3) calendar days and reports have been successfully generated during that period, the subscription is considered delivered and non-refundable.
Successfully Generated Reports
Once a report has been generated and delivered through the Service, the associated purchase or credits are considered consumed and are not eligible for refund.
Incorrect File Uploads
Users are responsible for selecting and uploading the correct document. Refunds will not be issued for reports generated from files uploaded by mistake.
Disagreement with Report Results
Turn Checker provides AI detection analysis based on available technologies and algorithms. Differences in expectations, interpretation, or satisfaction with report outcomes do not qualify for a refund.
Unused Credits
Refunds will not be granted solely because credits remain unused when the Service is operating normally and available for use.
3. Refund Request Deadline
To be eligible for review, refund requests must be submitted within seven (7) days of the original purchase date. Requests received after this period may be declined. For assistance, please contact: [email protected]
4. How to Request a Refund
To help us process your request efficiently, please provide the following information: purchase confirmation or receipt, email address used for the order, order reference number (if available), and a brief explanation of the issue and reason for the refund request. Refund requests should be sent to [email protected]. Our support team will review each request individually and may request additional information if necessary.
5. Refund Processing Time
If a refund request is approved, the refund will be issued to the original payment method used during the purchase. Depending on your payment provider, bank, or card issuer, it may take approximately 14–30 business days for the refunded amount to appear in your account. Processing times may vary based on your financial institution and payment method.
6. Company Information
IROAMLY LIMITED
UNIT 1111, 11/F
HOLLYWOOD PLAZA, 610 NATHAN ROAD
MONG KOK, HONG KONG
Zip Code: 999077
Website: https://aicheckerturnitin.com/
Email: [email protected]
7. Changes to This Refund Policy
We reserve the right to revise, update, or modify this Refund Policy at any time to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on this page together with a revised "Last Updated" date. Continued use of the Service after such changes constitutes acceptance of the updated Refund Policy.