How Can We Help You Today?
Find answers about reports, credits, billing, privacy, and account settings.
person_outline Account
What is Turn Checker?
Turn Checker helps you review similarity matches, AI writing indicators, and report findings before submission.
How do I change my password?
Go to Account Settings and select "Change Password." If you can't access your account, use the "Forgot Password" option on the sign-in page.
Can I check the same paper multiple times?
Yes. You can generate additional reports whenever you have available credits.
Will my paper be stored in a repository?
No. Your document is not added to a repository and is automatically removed within 24 hours.
analytics Reports & Results
What's included in the AI Report?
The AI Report includes AI writing indicators, AI writing and paraphrase scores, sentence-level highlights, and detailed findings for review.
Will my paper be added to a repository?
No. Your document is not added to a repository and is automatically deleted within 24 hours.
What file types can I upload?
PDF and DOCX files are supported, with a maximum file size of 20MB.
What does the Similarity Report show?
The Similarity Report highlights matched sources, similarity percentages, referenced passages, and source-by-source comparisons across your document.
Color indicators provide a quick visual summary of your results. Green and blue typically reflect lower levels of matching text, while yellow, orange, and red indicate increasing amounts of matched content that may need further review.
What languages are supported?
AI Reports: English, Spanish, Japanese
Similarity Reports: English, German, Spanish, French, Italian, Portuguese, Japanese, and 170+ additional languages.
payments Billing
Can I cancel my plan anytime?
Yes. You can cancel your subscription at any time from your account settings. Your access will remain active until the end of your current billing period.
What happens if my report cannot be generated?
If a report cannot be generated, you can review its status in your Report History.
If credits were used but no report was generated, please contact [email protected]. Our team can verify the issue and return the deducted credits if eligible.
Do unused credits roll over?
No. Unused credits expire at the end of your current billing cycle and do not carry over to the next period.
Can I upgrade or change my plan?
Yes. You can upgrade, downgrade, or switch plans at any time from the Billing & Plans section of your account.
Still Need Help?
Our support team is here to help with reports, credits, billing, and account questions.